What do I do now?ДЄs soon as your order is returned to us, we will send you an email to let you know your order is received and either reship your order or refund you for the purchase. My order that was shipped internationally is being returned by customs. Once your order has shipped the order status will show as fulfilled. Unfulfilled means that we haven't shipped your order yet.В This does not reflect payment status or inventory. We will also be more than happy to open an investigation for you, but we cannot reship or refund an order that has been shipped. We will ship your order in accordance with the timelines stated above. There are many factors that can affect shipping timelines, including weather, postal courier errors, etc. Once an order has shipped we are no longer responsible for how long an order takes to deliver to you. *Please note: USPS Shipping timelines are not guaranteed, the exception being FedEx or DHL* FedEx Express: 6-7 business days, depending on specific country customs regulations.FedEx Express: Usually delivers within 2-4 business days with a guarantee of arriving by your scheduled delivery date.USPS Priority: Usually delivers within 2-3 business days.USPS First Class: usually delivers within 3-5 business days.Orders are processed in the order that they are received.

When selecting an expedited shipping method such as FedEx or USPS Priority, you are paying for shorter transit time, not a shorter fulfillment time. please take a picture immediately and email them to customer service. If there is any issue with your order, broken bottles, wrong flavors, nicotine levels, etc. I received my order andВ there was something wrong, what do I do now?

Please make sure to double check your order before completing the purchase! Otherwise we will have to cancel and refund your order so you can re-do your purchase with the correct items you would like. Unfortunately we cannot make changes to an order after the credit card has been charged. If you have any questions or concerns regarding fraud or web proxy's, please email customer service at I made a mistake on my order! We are also no longer allowing orders that are placed through a web proxy to be fulfilled without verification. We are doing this to help protect our customers from possible fraudulent activities. Why is this?Дue to the high volume of fraudulent orders, we have started asking customers who's orders have been flagged by our risk finder application to verify they aren't using a stolen credit card to complete the purchase. I received an email from customer service asking me to verify that I placed the order. This email will also contain your tracking number. Once your order is prepared for shipment you will receive a shipping confirmation email notifying you that your order has shipped. bottles are special order and can take up to 7 business days to ship. If you place your order Friday-Sunday, your order may take a an extra day or two to ship depending on the volume of orders we receive on the weekend. If you have a faulty product, please contact us immediately, and we will post out a replacement.Most orders usually ship within 2-3 days. The return of our products is not possible due to our strict health and hygiene policy. We do not offer a refund on change of mind or faulty products. It is the customerвЂ™s responsibility to make sure the address information provided is accurate, including City, State, and Postcode to prevent any error or further delays in shipping. If there is a delay please allow a further 1-3 business days or contact Australia Post to follow up.

Australia Post aim to fulfil the delivery within a timely manner however there may be delays outside of their control. We aim to process and ship your order within 72 hours of receiving the payment, however once the package leave us we cannot control the timeframe. Tracking numbers get issued as soon as payment has cleared. Our team will process your order on the same day and let you know when we will dispatch if the order is received by 3PM AEST or next business day if after this time. Order will only be finalized once payment has cleared in our bank account.

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